Refund policy

Return & Refund Policy

Countries

We currently accept returns from the United States only.

Digital Products (Ebooks & Audiobooks)

Because digital products are delivered instantly, returns and refunds are not accepted once the purchase is completed.

Exception:
A refund may be granted if you accidentally purchase two copies of the same ebook. In this case, please contact us with proof of purchase.

Due to the nature of digital goods, once delivered, the product remains in the customer’s possession and cannot be returned.

Physical Goods

Eligibility for Returns

We accept returns for both defective and non-defective physical products, subject to the conditions below:

  • Items must be new, unused, unworn and still shrink wrapped

  • Items must be returned in their original packaging, with tags attached

  • Proof of purchase is required

  • Return requests must be made within 14 days of delivery

How to Start a Return

To initiate a return, please contact us at:
📧 support@celinejeanjean.com

If your return is approved, we will provide instructions on how and where to send your item.
Items sent back without prior authorization will not be accepted.

Return Method & Shipping

  • Returns must be sent by mail

  • Return shipping costs are the customer’s responsibility

  • Customers must provide their own return shipping label

Exception:
If an item is defective, damaged, or incorrect due to an error on our part, return shipping may be covered.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us within 48 hours of delivery if your item is damaged, defective, or incorrect.

To help us evaluate the issue, clear photos of the damaged item and packaging are required. Failure to provide requested photos may delay or prevent resolution.

Once reviewed, we will determine the appropriate solution, which may include a replacement, refund, or other resolution at our discretion.

Restocking Fee

A $2 USD restocking fee applies to all eligible physical product returns.

Refund Processing

Approved refunds are processed within 2 business days after the returned item is received and inspected.

Non-Returnable Items

The following items are not eligible for return:

  • Digital products (including ebooks and audiobooks)

  • Custom or personalized products, including special orders

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before placing your order.

Contact

For any questions regarding returns or refunds, you can always reach us at:
📧 support@celinejeanjean.com