Shipping Policy

Thank you for shopping at Celine Jeanjean Books! We’re thrilled to send our stories and bookish goodies your way. Below you’ll find all the details about how and when your order will arrive.

Processing Time

Orders are processed within 1–2 business days after payment is received. Once your order ships, you’ll receive a confirmation email with tracking information.

Please note that processing times may be longer if an item is temporarily out of stock or awaiting restock.

Preorders and Kickstarter items ship on the timelines listed on their respective product pages or campaign updates.

Fulfillment Partners

To get your items to you as efficiently as possible, we utilize a global fulfillment network:

Most of our core book orders are packed and shipped by our primary partner, Creator Unleashed, based in Texas, USA.
Some select book titles are printed on demand, packed, and shipped by Bookvault, based in the UK.
Our merchandise and bookish goodies are fulfilled and shipped directly by Printful, utilizing their global manufacturing facilities to ship from the location closest to you.

Shipping Rates & Delivery Estimates

Shipping rates are automatically calculated at checkout based on the total order weight and destination. Orders over USD $99 qualify for free shipping. There are no hidden fees or surcharges beyond what you see at checkout.

Books & Domestic Orders (U.S.):

USPS Media Mail: 3–7 business days.

International Book Orders:

DHL eCommerce: 10–21 business days, depending on your global location.

Merchandise & Apparel:

Shipped via Printful’s global carrier network. Delivery speeds vary depending on your distance from their closest regional printing hub.

Please note that delivery times are estimates and may vary during peak holidays, customs processing, or unforeseen carrier delays.

P.O. Boxes & APO/FPO/DPO Addresses

While we have successfully shipped to P.O. Boxes and military addresses in the past, please note the following limitations:

APO/FPO/DPO Addresses: Can accept all standard package sizes.
P.O. Boxes: Best suited only for single-book orders and small paper merchandise.

Bear in mind that larger multi-item packages may exceed box capacity. If that happens, your package could be returned to us by the carrier. Reshipping costs are the responsibility of the customer if a package is returned undeliverable and an alternative street address is required. Therefore, we do not recommend shipping large orders to P.O. Boxes or military mail drops.

Address Accuracy

Please double-check your shipping address carefully at checkout. Orders shipped to an incorrect or incomplete address entered at the time of purchase are not eligible for a free replacement.

Tracking Your Order

Once your package is on its way, a tracking number will be sent automatically via email (when available—please note that some international carriers provide limited tracking scans once packages cross borders).

Delivery Claims Window: If your package has not arrived, please contact us within 60 days of the tracking number being issued. Beyond this 60-day window, carriers frequently recycle tracking numbers, and we will be entirely unable to investigate or assist with claims.

Lost or Damaged Packages

If your order arrives damaged, or doesn’t arrive at all, please contact us within 14 days of delivery using our store's contact form or messaging system. Please include your order number and clear photos of the damaged packaging or item, and we will sort out a replacement promptly. We do not require a signature on delivery.

We will replace your items at no cost if:

Tracking explicitly confirms the package was lost in transit (tracking does not show "Delivered").
The book features major printing or binding defects.
There is significant transit damage affecting display and collectibility (e.g., crushed corners, badly scuffed covers, deep tears).

We cannot offer free replacements if:

The address provided at checkout was incorrect, local import fees were left unpaid, or the carrier returned it safely to us as undeliverable.
There is minor cosmetic wear inherent to shipping that does not affect readability or display (e.g., light edge wear, tiny surface scratches, slightly bent dust jacket corners).

International Duties, Taxes & Fees

Import taxes, customs duties, brokerage fees, and VAT are not collected or paid by us at checkout. These are charged (if applicable) by your destination country and must be paid by you to your local carrier or government customs office upon entry.
Please check your local country’s import tax threshold policies for books before placing an order.
If a package is returned to us because local customs fees weren’t paid or delivery was refused, the original shipping cost is completely non-refundable, and arranging a reshipment will require additional postage fees.

If you have any questions about shipping or delivery timelines, please contact our support team using our contact form or messaging system on our online store. We're always happy to help you out!

Last updated: June 2026